Ordering & Cancellation
Ordering merch with Merchconnect
Placing an order
Ordering custom merch with Merchconnect is simple, and we keep you updated at every step. Here's what to expect from browse to delivery.
1
Design and add to cart.
Browse our catalog, add your product, and submit your design as you go. You can reuse the same design across products that share the same print technique and garment style — no need to start over for each item.
2
Check out.
Enter your shipping address, choose your delivery option, and submit payment.
3
We create your mockups.
We'll get started on your digital mockups and send them to you within 1–2 business days.
4
Review and approve.
Once your mockups arrive by email, you can request changes or approve them. Take a close look at spelling, colors, and placement before approving.
5
Production begins.
Once you approve, we start making your order.
6
Quality check and ship.
After production, every order is quality checked, then shipped to you.
7
Stay in the loop.
You'll receive email updates at every step along the way.
Cancellation policy
Because your order is custom-made, our ability to cancel depends on where it is in the process:
Before approval
Before you approve your mockup:
Cancel anytime, free of charge.
After approval
After approval, before production begins:
A 5% restocking fee applies, covering blank goods ordered and prep work started on your behalf.
In production
Once production has begun:
Orders can no longer be cancelled, as your items are being made specifically for you.
Your account manager can always tell you exactly which stage your order is in.
